Customer Service

POSTAL CHARGES
Delivery Method Price
Royal Mail 48 £3.95
Royal Mail 24 £4.45
Royal Mail Tracked 24 £5.95
Royal Mail Tracked 24 (Next Day) £10.95

DELIVERY INFORMATION

What is your Delivery charge?

Our basic delivery charge is £3.95 to the UK mainland. This amount is only charged once per order, regardless of how many items you order or how many parcels we deliver.

When and how will my order be delivered?

Standard Delivery Method - Royal Mail 48HR & 24HR

All orders placed via Standard Delivery are despatched as per the lead times below and then delivered via Royal Mail 48hr or Royal Mail 24hr depending on the service you have chosen.

Tracked Delivery Method - Royal Mail Tracked

All orders placed via Tracked Delivery are despatched as per the lead times as stated below and then delivered via Royal Mail Tracked. Click here to follow the progress of any parcels with your tracking number - https://www.royalmail.com/track-your-item

Next Day Delivery Method* - Royal Mail Tracked Next Day

All orders placed via Next Day Delivery before 1pm are delivered the next working day via Royal Mail. Orders are delivered Monday to Saturday inclusive. Click here to follow the progress of any parcels with your tracking number - https://www.royalmail.com/track-your-item Next Day delivery is only applicable to Engraved items, Chocolate Bars, Teddies in Jumpers, Cards, Selected Mugs and Embroidered items.

LEAD TIMES

For product specific lead times please refer to the individual product page to see which category this falls in.

  • Despatched within 24 hours: Cards, Chocolate Bars
  • Despatched within 48 hours: Selected Mugs
  • Despatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
  • Despatched within 3-5 days: Ceramic and Printed Glass